Join our Table newsletter
Stay up-to-date on what’s happening at TABLE. You’ll receive occasional newsletters about us, including new menus, exclusive shows and events, and more.
Learn more about what personal information and non-identifiable information mean.
Personal information may include, for example, your name, contact information, home address, telephone number, email address, information relating to your inquiry with us, any complaints documented in a file, or other personal or demographic information. It may also include other types of more technical information such as users’ IP addresses, usernames, and browser history (pages accessed, date of access, location when accessed), but only when this information can identify you as an individual.
Personal data that is de-identified and/or aggregated and cannot be associated with an identifiable individual is not considered to be personal information. CIBC SQUARE reserves the right to freely use non-identifiable personal information about you to the extent that such information is not re-identifiable.
In many cases, we collect personal information directly from you when you visit our property, rent space in our property, interact with us (inquiry) or use our services, Website, Platform, Wi-Fi network, register to receive our newsletter, or enter a contest or promotion. We may also collect personal information when you rent space on our property or when you submit a job application. You will therefore know when we collect this information.
In some other cases, we may collect personal information from third parties (for example, from credit score companies or when conducting a background check) but at all times, with your prior consent or as authorized by law.
Learn more about what type of personal information we may collect about you and how.
We may collect personal information from you in the following situations:
We may collect your name, contact information, e-mail address, and other similar types of information when you are interacting with us, for instance when you make an inquiry or contact us, when you register to receive our newsletter, when you enter a contest or promotion when you use our Website, Platform, or Wi-Fi network (if you chose to provide your information), or when you download or use the Platform.
We also collect personal information such as your email address and name when you visit a tenant located at our properties. The tenant must provide us with your email address and name so that we can send you a QR code that provides you with access to the elevator banks and their unit during your visit.
When you use our chat services, we will also collect personal information contained in the messaging content.
We may collect the name, address, telephone numbers (office, home, cell), email addresses, credit reports, information from government-issued identification, banking information, insurance policy number, and other information regarding insurance, and photographs for access card purposes (for occupants only).
We may collect the name, address, telephone numbers (office, cell), email addresses, IT systems activity logs, and in certain circumstances, personal information collected in the context of a background check (such as employment records, credit records, and criminal records).
Learn more about what type of personal information we may collect automatically.
We may collect the following types of personal information automatically:
We may collect video images of you at various locations at our properties through video surveillance used as a security measure and to ensure the safety of our guests, tenants and retailers, and occupants of our properties. We indicate the possibility of such collection with signage at the entrances of the property.
We may also collect and use the following types of marketing and communications personal information:
We use Google Analytics which allows us to see information on users’ online activities including, but not limited to, page views, sources, and time spent on our Website and Platform. This information is depersonalized and is displayed as numbers, meaning that it cannot be tracked back to a particular individual. You may opt out of the use of Google Analytics by visiting the Google Analytics opt-out page.
We use Google AdWords remarketing to advertise CIBC SQUARE across the Internet and to advertise on third-party websites (including Google) to previous visitors to our Website. AdWords remarketing will display ads to you based on what parts of the Website or Platform you have viewed by placing a cookie on your web browser. It could mean that we advertise to previous visitors who haven’t completed a task on our Website or that we advertise on the Google search results page or a site in the Google Display Network. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is only used to indicate to other websites that you have visited a particular page on our Website, so that they may show you ads relating to that page. If you do not wish to participate in our Google AdWords remarketing, you can opt-out by visiting Google’s Ads Preferences Manager.
In some cases, we may use or allow third parties to use, cameras and other technologies to conduct anonymous video analytics (“AVA”) and anonymous traffic analysis (“ATA”). This allows us to estimate the number of individuals in our properties but does not allow us to identify them. We do not take or store any photos or video records of our guests for AVA or ATA. These technologies allow us to consider certain demographic information about our guests (such as gender and age) and their location within our properties, on an anonymous basis for the purpose of improving the experience of our occupants and guests. We may also track devices that have accessed and/or visited our property or used our services, Website, Platform, or Wi-Fi network, on an anonymous basis, for similar purposes. We may use statistical data about traffic in our property to help us manage our property, including choosing the most appropriate tenants, and we may share this statistical information with our business partners, including our tenants.
When you use our chat services, including the chat feature within the tenant engagement platform, we may collect metadata, such as your mobile phone number and date time stamps, linked to your interactions. We may also gather certain information automatically from electronic communications with you and store it in log files. This information may include IP addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp and click stream data.
If you sign into our website, mobile app, or Wi-Fi using a social media account such as Facebook or Twitter, we will collect information that you have added to your registration profile from those accounts, and which is made available to CIBC SQUARE by default by Facebook or Twitter. For instance, when you log in to our Wi-Fi network using your social media account, you expressly authorize us to collect (or to receive) information about your profile, such as your name, age, gender, and email address. We may also collect personal information about you from your use of social media networks you participate in (“Social Media Channels”), although at all times, in compliance with applicable privacy laws. You may also choose to participate in a third-party app or feature (such as one of our Facebook or Twitter apps or a similar app or feature on a third-party website) through which you allow CIBC SQUARE to collect (or the third party to share) information about you, (including personal information) such as details of your friends/connections, “likes”, comments you have shared, groups and location. In addition, we may receive information about you (including your personal information) if other users of a third-party website give CIBC SQUARE access to their profiles and you are one of their friends or connections or information about you is otherwise accessible through your friends or connections’ web page, profile page, or similar page on a Social Media Channel or other third-party website or interactive service. We may supplement the information we collect about you directly with the information we receive from third parties in order to enhance our ability to serve you, tailor our content to you, and send you details of promotions or offers that we believe may be of interest to you, although at all times, in compliance with applicable privacy laws.
If you park at one of our properties, we may collect information about your vehicle for the purposes of managing our parking facilities, providing parking services to you, and enforcing our parking regulations.
CIBC SQUARE may use your personal information for the following purposes or otherwise, with your consent or as permitted or required by law:
Learn more about the business-related purposes for which we collect personal information from guests, tenants, suppliers and other business partners, and employment applicants.
More specifically, we may collect personal information from guests, tenants, suppliers, other business partners, and applicants for the following purposes:
We collect personal information from you as guests to provide you with the information requested or to contact you to answer your questions, requests, or inquiries, to administer the contest or promotion which you have entered, or send you our newsletter if you have registered to receive a newsletter through our Website or our Platform, or if we have your implied consent to send you such communications.
If you have accessed, registered, or signed in to our Website, Platform, or Wi-Fi network, we may also collect personal information from you to complete registration, measure and monitor traffic to the Website or Platform, improve the effectiveness of our Website our Platform, or enhance the user experience.
We may collect your personal information from tenants of our properties to provide you with a QA code that you may use to access our elevator banks during your visit.
Moreover, we may collect anonymous information or de-identify personal information collected from our guests to understand and assess their interests and changing needs with a view to improving our products and services and developing new ones, as well as to evaluate potential improvements or other modifications to the functionality of our websites and mobile apps.
We collect personal information from tenants to evaluate their creditworthiness, evaluate and process applications for tenancy, prepare leases, and provide tenants with relevant information and services throughout the term of the lease (including specialized services and memberships, such as for parking and fitness facilities). We may also use tenants’ personal information for emergency, security, or incident reporting involving video, swipe card, and other surveillance methods, for insurance, security, and risk management purposes, and generally speaking, to establish, manage or terminate our business relationship.
We collect personal information from suppliers and other business partners to evaluate and select them, initiate orders, process payments, maintain our business relationships, establish and maintain responsible business relations with clients and partners, to provide ongoing service to protect the security of our IT systems, such as by maintaining activity logs and to manage risk.
Subject to applicable laws and, when necessary, with your consent, we may collect and use anonymous or de-identified information to understand and assess the interests and changing needs of our guests with a view to improving our products and services and developing new ones, to measure and monitor traffic at, understand how our guests interact with and/or return and/or visit our property, evaluate potential improvements or other modifications to the functionality of our Website, Platform, Wi-Fi network, as well as to improve the experience of our guests.
Learn more about the internal research and development purposes for which we collect and use anonymous and de-identified information.
We may collect anonymous and de-identified information for the following internal research and development purposes:
If you visit our Website or use our Platform or Wi-Fi network, we will use a browser, device, and technical information collected to measure and monitor traffic and improve the effectiveness of our Website, Platform, or Wi-Fi network or enhance the experience of our guests. For instance, the technologies used in our properties to conduct anonymous video analytics and anonymous traffic analysis allow us to consider certain demographic information about our guests (such as gender and age) and their location within our properties, on an anonymous basis, for the purpose of improving their experience. We may also track devices that have accessed and/or visited our properties or used our services, Website, Platform, or Wi-Fi network, on an anonymous basis, for similar purposes. We may use statistical data about traffic in our properties to help us manage our properties, including choosing the most appropriate tenants, and we may share this statistical information with our business partners, including our tenants.
We may also use the location information collected automatically from your Wi-Fi-enabled device or similar technologies, including anonymized data received from third parties in accordance with applicable laws, to generate spatial analyses in an aggregated format, which allows us to understand how our guests interact with our properties, and how many guests return and/or visit our other properties. We use this information to manage our properties and support the operational and decision-making process.
You may receive the following types of electronic communications and notifications from CIBC SQUARE:
You may receive electronic notifications for various purposes including facilitating or confirming a transaction such as your subscription to our services, providing you with information about your use of our services or your current subscription or accounts, to inform you of any incident regarding the security of your information or in order to give effect to a legal right or obligation.
You may receive CEMs such as marketing and promotional emails from CIBC SQUARE if we have your consent to send you CEMs.
Learn more about the type of consents that we may rely on.
CIBC SQUARE may infer your implied consent if: (i) we have an existing business relationship with you or had a business relationship with you that terminated less than two years ago (for instance, you purchased our services, you have entered into a lease with us, or registered to use our Wi-Fi, etc.); (ii) we have received an inquiry from you within the last 6 months; and/or (iii) you have provided your electronic address to CIBC SQUARE and the CEM sent by CIBC SQUARE complies with the Canadian Anti-Spam Legislation.
In certain circumstances, your personal information may be collected, used, or disclosed without consent in case of an emergency, when authorized by law (for example, to detect or prevent fraud or illegal activity), or when required to comply with a court order or a similar type of requirement.
Learn more about when we may collect, use or disclose your personal information without consent.
In certain circumstances, your personal information may be collected, used, or disclosed without consent. These exceptional circumstances may include:
Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice; however, without such consent, CIBC SQUARE may in some cases limit the services it can offer you, and/or CIBC SQUARE may be unable to enter into a business relationship, maintain such relationship and/or interact with you, but only to the extent that your personal information is necessary for those purposes. You may also withdraw your consent from the use or sharing of your personal information for marketing purposes or any collection of information from cookies.
Learn more about when and how you may withdraw consent for marketing purposes and collection of cookies.
You may withdraw your consent as follows:
You may decide that you prefer CIBC SQUARE not to use your personal information to promote new and/or additional services which may be of interest to you, not share your information with our affiliates, subsidiaries, and tenants from our property and not contact you by mail or telephone for marketing purposes or by email or telephone for quality control purposes. If this is the case, you may advise us by emailing us at privacy@CIBCSQUARE.com.
You can withdraw your consent for the marketing and commercial electronic communications that CIBC SQUARE sends to you at any time. To opt out of marketing and commercial communications, simply click on the link entitled “unsubscribe” or “opt-out” which can be found at the bottom of any commercial electronic communication we send to you. Please note that even if you opt out of marketing and commercial communications, we may still contact you when required by law.
Learn more about when we can share your personal information.
CIBC SQUARE may share personal information as follows:
We may hire service providers to perform services on our behalf. We provide them with a limited amount of information which is necessary in order for them to provide the services required and ensure that they have entered into contractual arrangements that provide adequate protection of your personal information. They are prohibited from using the information for purposes other than carrying out the services they have been engaged to provide. These service providers are not permitted to disclose this information to others.
CIBC SQUARE may disclose your personal information if such disclosure is necessary for the establishment, exercise, or defense of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law. For instance, we may disclose your personal information in response to a law, regulation, court order, subpoena, valid summons, search warrant, government investigation, other legally valid request or investigation or if reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also disclose information to our accountants, auditors, agents, and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement and emergency services providers, in an emergency or where required or permitted by law.
We may disclose personal information to a third party in connection with a corporate merger, acquisition, consolidation, the sale of a portion of our business, business unit, or property, or other fundamental corporate change, whatever form it may take. However, in the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information.
CIBC SQUARE recognizes the importance of safeguarding the privacy of children and encourages parents to regularly check and monitor their children’s use of online activities. Our services (including our Websites, Platform, and/or Wi-Fi network) are not intended for children under the age of thirteen (13). IF YOU ARE UNDER THE AGE OF THIRTEEN (13), PLEASE DO NOT USE OUR SERVICES (INCLUDING OUR WEBSITE, PLATFORM AND/OR WI-FI NETWORK), AND IF YOU ARE OVER THE AGE OF THIRTEEN (13) BUT UNDER THE AGE OF MAJORITY IN THE PROVINCE IN WHICH YOU RESIDE, YOU SHOULD USE OUR SERVICES (INCLUDING OUR WEBSITE, PLATFORM AND/OR WI-FI NETWORK) ONLY WITH THE INVOLVEMENT AND PERMISSION OF A PARENT OR LEGAL GUARDIAN. No personal information is deliberately or knowingly collected from children under the age of thirteen (13) by CIBC SQUARE without parental consent. If we are informed that we have collected personal information of a child under the age of thirteen (13) or the applicable legal age in the country of residence of the child, we will delete any personal information related to such child.
Applicable privacy law gives you a number of rights when it comes to the personal information we hold about you. The key rights are set out below. Under certain circumstances, by law, you have the right to
We may need to request specific information from you to help us understand the nature of your request, confirm your identity, and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Please consider your request responsibly before submitting it. We will respond to your request as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we will let you know.